FAQ
ORDERING
How do I place an order?
Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and other major payment methods. Secure checkout is guaranteed.
Will I receive a confirmation email after ordering?
Yes, you’ll receive a confirmation email with your order details shortly after completing your purchase.
Can I cancel my order?
Orders can be edited or canceled within 12 hours of placing them. Please contact us at info@sunrepublik.com with your order details as soon as possible.
SHIPPING
Do you offer international shipping?
Yes, we ship internationally. Rates and delivery times vary based on your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping takes 3-10 business days, while international shipping times vary by region.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged, please contact us immediately at info@sunrepublik.com.au We’ll work with you to resolve the issue.
Do you offer free shipping?
Yes, free shipping is available for domestic orders over AUD $150.
RETURNS, REFUNDS & EXCHANGES
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is your return policy?
We accept returns within 30 days of purchase for unused items in their original condition and packaging.
Do you offer exchanges?
Yes, we offer exchanges for size or color within 30 days of purchase. Contact us to arrange an exchange.
How do I initiate a return?
To initiate a return, email us at info@sunrepublik.com.au with your order number and reason for return.
Are sale items eligible for returns?
Sale items are non-refundable unless they arrive damaged or defective.
GENERAL FAQS
Are your products sustainable?
Yes, we use eco-friendly and recycled fabrics in our beach wear to support sustainability.
How do I contact customer support?
You can reach us at info@sunrepublik.com.au for any inquiries or assistance.
How do I care for my SUN REPUBLIK products?
- Rinse well after use.
- Cold wash separately.
- Do not roll up or store wet.
- Dry in shade.
- Do not bleach, soak or rub.
- Do not dry clean, Iron or Tumble Dry